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Change does have a natural ripple effect. Our five step change process for developing a customized diversity and inclusion strategy ensures we are able to leverage that effect.
1 Prepare
Objective: Establish leadership commitment and an infrastructure support system
Leadership Commitment
- Define the what, why and how of strategic diversity for the organization
- Establish a relevant business case
- Identify the fit with other improvement initiatives
- Solidify agreement on the scope of work required
Infrastructure Support System
- Establish appropriate infrastructure to support the work:
- Key Contact
- Diversity Council
- Executive Ownership
- Support a strategic process plan versus an "events-driven" approach
2 Assess
Objective: Analyze current state - what's working, what's not and why
- Utilize a diagonal slice of employees to establish an assessment team
- Conduct a culture scan
- Conduct interviews
- Conduct focus groups
- Surveys (new and existing)
Establish the Base Line
- Identify Key Measurement Indicators
Conduct a Gap Analysis
- Where we are
- Where we need to be
- Major supports
- Major barriers
3 Plan
Objective: Create a viable improvement plan
Key components of the plan include:
- Recommendations for action
- Key target areas
- Actions required
- How progress is measured
- Timeline for key milestones
- Methods for monitoring and process for continuous improvement
The plan must be strategically integrated with:
- Other improvement initiatives
- Pay for performance/performance evaluation plan
4 Implement
Objective: Execution plan with focus and commitment Keys to successful execution include:
Key components of the plan include:
- Focusing on fewer action items done exceptionally well
- Ensuring there is follow-up for all actions
- Delivering an effective communication strategy
- Conducting frequent pulse checks with employees
- Aligning reward, recognition and accountability with new expectations
- Addressing difficult transitions
- Communicating progress
5 Evaluate & Improve
Objective: Establish a process and metrics for accountability. Key steps in the process include:
Key components of the plan include:
- Measuring progress
- Celebrating successes
- Clearly identifying consequences
- Re-assessing as needed
- Re-vamping where necessary
- Looking for ways to "raise the bar"
- Communicating "success stories" and learnings
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